1. About Us
This website is operated by Sigmon Global LLC, a company registered in the United States, trading under the brand name StepAid. Our registered address is 30 N Gould St Ste N, Sheridan, WY 82801, USA. You can reach us at support-support@sigmonglobal.com.
We sell orthopedic and health support products to customers across Europe. All transactions are conducted in Euros (EUR).
2. Eligibility
By using this website, you confirm that you are at least 18 years of age and are legally capable of entering into binding contracts. Our products are intended for personal, non-commercial use only.
3. Products and Descriptions
We take care to ensure that all product descriptions, images, and prices are accurate at the time of publication. However, we reserve the right to correct any errors or omissions. Product images are for illustrative purposes only and the final product may vary slightly in appearance.
Our products are wellness and orthopedic support devices. They are not classified as medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a serious medical condition, please consult a qualified healthcare professional before use.
4. Pricing and Payment
All prices displayed are in Euros (EUR) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders already confirmed.
We offer Cash on Delivery (COD) as our primary payment method. Payment is made directly to the courier at the time of delivery. By placing a COD order, you agree to be present at the delivery address and to make payment in the agreed amount at the time of delivery.
Refusal to accept or pay for a COD delivery without a valid reason may result in your account being suspended and the associated delivery costs being charged back to you.
5. Orders and Confirmation
When you place an order, you will receive an automated confirmation by email. This confirmation does not constitute acceptance of your order. We reserve the right to cancel or refuse any order at our discretion, including where a product is out of stock or where we suspect fraudulent activity.
An order is accepted when it has been dispatched and a shipping confirmation has been sent to you.
6. Delivery
We ship to all European Union member states and select other European countries. Estimated delivery times are 3–7 business days from dispatch. These are estimates only and are not guaranteed. Delays can occur due to customs, carrier issues, or events outside our control.
Risk of loss and title for items passes to you upon delivery. We are not responsible for packages lost due to an incorrect delivery address provided by you.
7. Returns and Refunds
We offer a 30-day return policy. Full details are available in our Refund Policy. Returned items must be unused, in their original packaging, and in a resalable condition.
8. Intellectual Property
All content on this website — including text, images, logos, and product descriptions — is the intellectual property of Sigmon Global LLC or its licensors. You may not reproduce, distribute, or use any content from this website without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Sigmon Global LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our products or website, including but not limited to personal injury, loss of data, or loss of profits.
Our total liability to you for any claim arising from a purchase shall not exceed the purchase price of the relevant product.
10. Governing Law
These terms are governed by the laws of the State of Wyoming, United States. However, as we sell to European consumers, we also comply with applicable EU consumer protection laws, including the EU Consumer Rights Directive and GDPR where applicable.
11. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. The updated version will be posted on this page with a revised date. Your continued use of the website after any changes constitutes acceptance of the new terms.
12. Contact
For any questions regarding these terms, please contact us at support-support@sigmonglobal.com or write to us at Sigmon Global LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.